Privacy Policy

Effective Date: 01 May 2025

Wine Donkey Trail is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

• Business Name: CHRONOPOULOS A. D.
• Registered Address: Nafplio, Greece
• Contact Email: info@winedonkeytrail.gr
• Phone Number: +30 697 867 0276

2. Information We Collect

We collect the following personal data when you interact with our website:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Processed securely through Stripe and PayPal; we do not store your payment details.
• Account Information: If you create an account, we collect your username and password.
• Usage Data: Information about how you use our website, including your IP address, browser type, and browsing behavior.

3. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders.
• Communicate with you regarding your orders or inquiries.
• Improve our website and customer service.
• Send you promotional emails, if you have opted in to receive them.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under a contract with you.
• Legitimate Interests: To improve our services and communicate with you.
• Consent: For sending marketing communications, where you have given consent.

5. Data Sharing

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers: Such as payment processors (Stripe and PayPal) and shipping companies, to fulfill your orders.
• Legal Obligations: If required by law or to protect our rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at info@winedonkeytrail.gr.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies. For more information, please refer to our Cookie Policy.

If you have any questions or concerns about our Terms and Conditions or Privacy Policy, please contact us at info@winedonkeytrail.gr.